Original price was: $199.00.$149.00Current price is: $149.00. / year
About this Product
CooSync, an innovative proprietary product meticulously crafted by Cooface, stands as the pinnacle solution for data synchronization between your website and Customer Relationship Management software (CRM). Our commitment is to empower you by seamlessly connecting these crucial elements of your digital infrastructure.
With CooSync, our goal is to unlock the full potential of your valuable customer data. This cutting-edge solution facilitates the smooth, bidirectional flow of information, ensuring that your CRM is always up-to-date with the latest data from your website, and vice versa.
What sets CooSync apart is not only its functionality but also its dedication to data security. We understand the importance of safeguarding your customer information. Therefore, CooSync is designed to keep all synchronized data within the confines of your pre-existing digital ecosystem. This ensures that your valuable data remains safe, secure, and completely under your control.
Experience the seamless synergy between your website and CRM with CooSync, a testament to Cooface’s commitment to innovation, data integrity, and the empowerment of your business processes. Elevate your data synchronization experience with us.
The plugin integrates your WordPress website with Zendesk, allowing you to automatically create tickets in Zendesk from WordPress posts and form entries. It also syncs WordPress users with Zendesk users for a seamless support experience.
After purchasing the plugin, download the ZIP file from your account. Go to your WordPress dashboard, navigate to Plugins > Add New, and upload the ZIP file. Once installed, activate the plugin.
Yes, you must have a Zendesk account to connect with the plugin. You will also need Zendesk API credentials, which can be generated from your Zendesk dashboard.
Yes, the plugin allows you to specify which WordPress forms (created with popular form builders like Contact Form 7, Gravity Forms, etc.) will create tickets in Zendesk.
Absolutely! You can configure what information is included in the Zendesk tickets, such as user details, form fields, and post content. You can also set custom tags or departments within Zendesk based on the form or post type.
The plugin can automatically sync WordPress users with Zendesk, creating or updating user profiles in Zendesk when a user submits a form or interacts with your site.
Yes, the plugin allows you to map WordPress form fields or user metadata to Zendesk custom fields. You can configure this in the plugin settings to ensure the correct data flows into your Zendesk setup.
The plugin is compatible with popular WordPress form builders Gravity Forms and WPForms.
Yes, you can set conditional rules in the plugin settings to control which form submissions or posts generate tickets. For example, you can filter by user role, post type, or form field values.
The plugin syncs data in real time, meaning that as soon as a user submits a form or a post is created, the data is sent to Zendesk and processed immediately.
No, this plugin focuses on pushing data from WordPress to Zendesk. All ticket management will still take place within the Zendesk interface.
If there’s an issue with Zendesk API requests (e.g., Zendesk downtime or invalid credentials), the plugin will log the error, and you will be notified in your WordPress dashboard.
Yes, the plugin respects WordPress user privacy and ensures that user data is only sent to Zendesk when necessary. You can also configure the plugin to anonymize user data before sending it to Zendesk if needed.
The plugin is optimized to minimize its impact on your website’s performance. It uses the Zendesk API efficiently to ensure smooth data transfer without slowing down your WordPress site.
You can update the plugin via your WordPress dashboard like any other plugin. Ensure that your subscription is active to receive automatic updates and new features.
Yes, purchasing the plugin includes one year of support and updates. You can renew your subscription to continue receiving new features and updates after the first year.
The standard license covers usage on one website. If you need to use the plugin on multiple sites, consider purchasing a multi-site or developer license.
The plugin uses Zendesk’s official API with secure authentication methods to ensure that all data is transferred securely and encrypted where necessary.
If you encounter any issues, you can contact our support team via email at support@cooface.com. We aim to respond within 24 hours on business days.
